Delivery Information

As a secure website you can trust we need to continue the security of your parcel as it leaves our warehouse and journeys to your delivery address, all our parcels are sent through secure delivery networks with the Royal Mail or a courier service depending on the delivery option you choose in checkout, the size and weight of the parcel and the date of your party. Our delivery options will also give you an indication of the date the parcel should be with you by, to help you choose the right delivery option for your party or event. Guidelines are shown below, but feel free to call customer services on 01277 224622 with any questions.  We Are Open Mon-Fri 9am – 6pm to help you.  

Deliveries are Monday-Friday, excluding UK Bank Holidays.

Standard Delivery – Normally sent using the Royal Mail 1st class recorded delivery or with our couriers, depending on the contents of your parcel – you can change the shipping address in checkout if that helps because it will need a signature, the dates will be shown in the checkout of delivery by, normally around 3-5 days.  We will email you with the tracking information.

Express Delivery – Normally sent using our couriers or special delivery with the Royal Mail – you can change the shipping address in checkout if that helps because it will need a signature, the dates will be shown in the checkout of delivery by, normally around 2-3 days. Our couriers use a 1-hour predictive slot service, so you can track your parcel and not necessarily have to stay home all day waiting for it!  We will email you with the tracking information.  Carrier selection will be based on the size & weight of the parcel and your location, our team will select the most reliable service using these factors.

Free Delivery – UK mainland delivery – see details in checkout – normally a minimum spend or coupon code.  We will email you with the tracking information.

Click & Collect – Live or work near us? Then this might be an option for you – your parcel will be packed in our warehouse and shipped to our office here in Essex, we will call you when it’s ready for collection, and arrange a suitable day and time with you. Unfortunately, we are unable to welcome callers to our premises to browse, all parcel collections must be pre-ordered. Easy parking, long opening hours, only a mile from Brentwood High Street. Click & Collect can normally be ready within 48 hours depending on which one of our warehouses your items are located in.  We are not a shop to wander around and do not offer a same day collection.

Saturday delivery -Courier Service, UK Mainland Only, includes email of tracking information sent on dispatch, our courier service has an excellent system whereby you can log into their website on the morning of your delivery and they will be able to give you a timed 1 hour delivery slot.

Bank Holidays – Please note we do not process orders on Bank Holidays

Delivery date as shown in checkout, dispatch email sent advising tracking information.  If you tell us your mobile number and the couriers have the facility to text you – they will keep you up to date with your parcels progress.

If you are unsure what the best option is for you then please call us on 01277 224622 and we’ll be happy to advise.  We Are Open Mon-Fri 9am – 6pm to help you

We suggest you register an account when placing your order, this allows you to login to your account with us using your email address and password, you can view your order and track its progress through processing, sent to the warehouse for picking, dispatched on its way etc.

We shall not be liable in any way for the loss or damage arising directly or indirectly as a result of delivery of the goods being prevented or delayed, incorrectly described, or any other of its obligations not being performed for reasons beyond the control of Fun in a box Ltd, or any acts of 3rd parties.

Damages

Our parcels are very well wrapped and damages rarely occur.  If your parcel arrives damaged you MUST indicate this on the carriers paperwork to make any claim.  You MUST email us [email protected] within 7 days of receipt reporting any damages.  You will be asked to provide photographic evidence and we will make arrangements to either replace the items or request they are sent back before any refunds are processed.

Returns

You must return the Products to us within 14 working days in their original packaging in a resalable condition, and at your own cost. We recommend you use a trackable delivery system such as the Royal Mail Recorded Delivery service as we are unable to refund any items not received. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

We do not accept returns on lifesize cutouts, jewellery, cosmetics, confectionery, personalised products, fancy dress, jewellery, wigs, made to order products or special orders.

Please contact us for a returns number and the return address.  Returns are not accepted at our office address.

Please include your order number inside the box with the reason for return

Overseas Deliveries

Overseas, UK islands and highlands, shipping rates are calculated based upon the volumetric size of your parcel. Once in check out the website will give you an estimated shipping charge, if the cost is less or more than you have paid we will email you accordingly. As the UK is no longer part of the European Union you now may be liable for local import taxes if you are shipping to an international destination. The courier will contact you if any taxes are due when the parcel arrives in your country. This is out of our control and includes deliveries to Ireland.

Please call customer services on 01277 224622 for delivery schedules – we recommend always leave at least 3 weeks for delivery as delays in customs can happen and these are beyond our control. On the rare occasion you are not happy with your order you must contact us either in writing to Fun in a box, 8 Hurstwood Avenue, Brentwood, Essex. CM15 9HT or via email at [email protected] in the 1st instance for further information. We do not offer refunds on any P & P costs incurred and any return costs including UK customs charges must be covered by you.

How Is My Parcel Shipped Overseas?

We use Royal Mail, or International Couriers to send our party parcels, the method of dispatch depends on the contents, size and weight of your parcel, your location and the most efficient dispatch method to use. All of our parcels will require a signature upon receipt, there is an option in checkout to change the delivery address if you are not at your billing address during the day.

Most deliveries are made between 8am and 6pm. Special instructions asking for the parcel to be left where a signature cannot be obtained such as – leave on step, by bins or in playhouse, ring before delivery etc cannot be passed onto our delivery partners, but you can change the shipping address to maybe work or a friend or relative who will be available to sign.

As the UK is no longer part of the European Union you now may be liable for local import taxes if you are shipping to an international destination.

What happens If I’m Not Home For My Delivery?

You will receive a card through your door explaining what to do next. Please make sure you contact the carrier within 5 days, or your parcel will be returned to us, this will incur a returns fee, restocking fees and a further delivery charge if you still require the item. Remember you can change the shipping address in checkout to a works address or friend or neighbours if that helps. The driver will then pop a card through your door showing you where your parcel is, if you use your mobile number in the order you’ll receive texts too to keep you up to date.

Damages

Our parcels are very well wrapped and damages rarely occur.  If your parcel arrives damaged you MUST indicate this on the carriers paperwork to make any claim.  You MUST email us [email protected] within 7 days of receipt reporting any damages.  You will be asked to provide photographic evidence and we will make arrangements to either replace the items or request they are sent back before any refunds are processed.

What happens if I change my mind and my parcel has been shipped?

You are welcome to change your mind about your purchase, and as long as the items are resaleable, unopened or unused (there are some restrictions though – Please see our returns policy on our website for full details – we will gladly refund their value to your method of payment. However, if your parcel has been shipped and refused you will be charged for the shipping and return costs and any import taxes due on the parcel.

If you wish to return your items yourself we recommend you use a trackable system such as the Post Office Recorded Services so you can trace your parcel. We cannot be held responsible for goods which do not arrive back safely with us. Returns must be made within 14 days of receipt.

My Parcel Hasn’t Arrived?

Please check with neighbours, in case they have kindly taken in your delivery, occasionally parcels can be damaged or lost in transit – please inform us as soon as possible so we have the opportunity to investigate and if necessary arrange another order to be sent so there’s no tears at your party!  Our delivery networks use GPS tracking and can pinpoint the location of the driver at your postcode to assist us and you to locate the parcel.  

There’s something missing in my parcel?

If there are any discrepancies or missing items on your delivery we must be notified within 3 working days from the date received by calling 01277 224622 or emailing us [email protected]  – We Are Open Mon-Fri 9am – 7pm to help you[

Planet Friendly Sustainable Products

More & more suppliers are producing planet friendly products – where this information is made available to us we will include the terms in the descriptions – this is what the terms mean

  • Eco – Being environmentally friendly
  • Sustainable – Use of natural resources kept at a level unlikely to damage the environment.
  • Biodegradable – Breaks down naturally without causing any harm to the environment.
  • Degradable – Breaks down into micro size pieces due to its chemical make up
  • Industrial Compostable – Biodegrades in an industrial environment only.
  • Home Compostable – Biodegrades in home compostable conditions.
  • Recyclable – Materials or waste that can be processed and used again.
  • Widely Recyclable – Waste most likely to be collected as part of household recycling.
  • Single Use – Designed to be used once and then thrown away.
  • Reusable – Designed to be used multiple times before being thrown away.
  • Sustainable Sourced – Using social, ethical and environmental factors to decide whether to use a supplier.